Billing, cancelling and your records
- Paid plans renew automatically at the end of each billing period, at the plan price, until you cancel.
- You can cancel at any time from your Account page. You keep full access until the end of the period you have already paid for.
- After your access ends, your MyLog is read-only for 30 days. You can still log in, view everything and export PDF reports, but you cannot add entries. We email you when your plan is cancelled or ends, and again 7 days before deletion.
- After those 30 days, your diary entries, profiles, goals, funding records and photos are permanently deleted and cannot be recovered. Export any PDFs you need before then. Choosing a plan during the 30 days keeps everything.
- Payments are processed by Stripe. MyLog is provided by MyMate Limited, so charges may show under that name on your statement.
Nothing in our terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Full details are in our Terms of Service.