Terms of Service

Terms of Service / Ngā Ture Ratonga

Last updated: 5 October 2026
Effective date: 5 October 2026

Important Notice: Please read these Terms of Service carefully before using MyLog. By creating an account or using our service, you agree to be bound by these terms. If you do not agree, do not use MyLog.

1. Acceptance of Terms / Te Whakaae ki ngā Ture

These Terms of Service (“Terms”) are a legally binding agreement between you and MyMate Limited (NZBN: 9429052964442), a company registered in New Zealand, governing your use of the MyLog service.

By using MyLog, you agree to:

  • These Terms of Service
  • Our Disclaimer (incorporated by reference)
  • Our Privacy Policy (incorporated by reference)
  • All applicable laws and regulations of New Zealand

If you are using MyLog on behalf of another person (as a caregiver or family member), you represent that you have legal authority to act for that person as described in section 4.1.

2. Definitions / Ngā Whakamāramatanga

  • “MyLog,” “we,” “us,” “our”: MyMate Limited and the MyLog service
  • “You,” “your,” “user”: Any person who accesses or uses MyLog
  • “Family Admin”: The person who subscribes and manages a family account
  • “Caregiver”: A family member, support worker or other person invited by the Family Admin to view and contribute to the diary
  • “Person Supported”: The individual whose daily experiences are recorded in MyLog
  • “Service”: The MyLog platform, website, and all related services
  • “Content”: All diary entries, photos, documents, notes, funding records and information entered into MyLog
  • “Account”: Your registered user profile and login details

3. Service Description / Te Whakamārama Ratonga

3.1 What MyLog Is

MyLog is a private online diary platform designed to help people with disabilities and their support networks record daily experiences, preferences, moods, activities, goals, funding and continuity notes.

MyLog provides:

  • A private space for recording daily observations
  • The ability to upload photos and PDF documents
  • Shared access for invited caregivers
  • Goal tracking, a My Story summary and PDF reports
  • MyFunds, for tracking funding and spending
  • A continuity tool between family and support workers

3.2 What MyLog Is NOT

⚠️ CRITICAL EMERGENCY WARNING ⚠️

MyLog is NOT monitored by healthcare professionals or emergency services.
NEVER use MyLog to report medical emergencies.
For emergencies, ALWAYS call 111 immediately.

MyLog is NOT:

  • ❌ A medical record or clinical documentation system
  • ❌ A substitute for professional medical advice, diagnosis, or treatment
  • ❌ A replacement for formal disability support service documentation
  • ❌ An emergency response or crisis management system
  • ❌ A medication management or tracking system
  • ❌ A replacement for care plans required by funders (for example Disability Support Services, ACC or NASC)
  • ❌ Designed to meet formal agency reporting requirements
  • ❌ A messaging platform for urgent matters

3.3 Intended Use

MyLog is a supplementary personal tool to improve continuity and communication. It does not replace:

  • Formal support agency documentation systems
  • Clinical or medical records
  • Incident reporting systems
  • Medication administration records
  • Legal or official documentation required by funders

4. Eligibility and Accounts / Te Kaitono me te Rēhita Pūkete

4.1 Age and Capacity Requirements

To create a MyLog account, you must:

  • Be at least 18 years of age
  • Have legal capacity to enter into binding contracts under New Zealand law
  • If creating an account on behalf of another person, have legal authority to do so

For children under 16: you must be the child’s parent or legal guardian.

For adults who lack capacity, you must have legal authority through:

  • Enduring Power of Attorney (Personal Care and Welfare), OR
  • Welfare Guardian appointed under the Protection of Personal and Property Rights Act 1988, OR
  • Other lawful legal authority

For adults with capacity: you must obtain their informed consent before recording or sharing their information.

Documentation: we may ask for evidence of your legal authority if questions arise.

4.2 Account Creation

  • You must provide accurate, current, and complete information
  • You must keep your account information up to date
  • You are responsible for keeping your password confidential
  • You are responsible for all activity under your account
  • You may not share your login details with others
  • You may not create multiple paid accounts for the same family

4.3 Roles

Family Admin:

  • Subscribes and manages the family account and billing
  • Adds and edits care profiles and goals
  • Invites and removes Caregivers
  • Has full access to all diary entries, MyFunds and PDF export

Caregiver:

  • Must be invited by the Family Admin (family members are invited in the same way)
  • Can view and create diary entries for the people they support, and view My Story
  • Cannot invite others, manage billing, see MyFunds or export PDFs
  • Access can be removed by the Family Admin at any time

Both roles: one login can hold both roles. A Family Admin can also be a Caregiver for another family, with Caregiver access only for that family.

When Caregiver access is removed:

  • The Caregiver immediately loses access to that family’s diary
  • The Caregiver must NOT keep any copies of diary information
  • The Caregiver must delete any notes or records taken from MyLog
  • The Caregiver has no ongoing rights to the information

4.4 Account Security

  • Use a strong, unique password
  • Never share your password
  • Log out when using shared or public devices
  • Tell us straight away about any unauthorised access: info@mylog.co.nz
  • Accept responsibility for all activity under your account

4.5 Ending Your Account

You can end your account at any time by:

  • Cancelling your subscription in your Account settings (see section 7.4), or
  • Contacting us at info@mylog.co.nz to have your account and data deleted sooner

When your account ends:

  • Diary entries, profiles and photos are permanently deleted as described in section 7.4, or within 30 days of a deletion request
  • Some information may be kept as required by law (see Privacy Policy)
  • Paid subscriptions are non-refundable except as required by New Zealand consumer law

5. User Responsibilities and Acceptable Use / Ngā Takohanga Kaiwhakamahi

5.1 Your Content Responsibilities

You are solely responsible for all Content you create, upload, or share through MyLog. You agree that all Content you post:

  • Is accurate to the best of your knowledge
  • Does not break any laws or third-party rights
  • Is appropriate for a care and support context
  • Respects the dignity and privacy of the Person Supported

5.2 Consent and Authorisation

By using MyLog to record information about a Person Supported, you confirm that:

  • You have appropriate consent from the Person Supported (or their legal guardian or representative) to record and share this information
  • The Person Supported (or their representative) understands who will have access to the diary
  • You have legal authority to grant access to Caregivers
  • All invited Caregivers are authorised to access this information

If you are a Caregiver:

  • You confirm you have been properly authorised by the Family Admin
  • You will only access information needed to provide support
  • You will respect the privacy and confidentiality of the Person Supported
  • You will comply with your employer’s policies (if applicable)

5.3 Prohibited Uses

You may NOT use MyLog to:

  • Post false, misleading, or defamatory information
  • Share information about someone without proper authorisation
  • Upload illegal, abusive, harassing, discriminatory, or sexually explicit material
  • Share content that breaks intellectual property rights
  • Attempt to access other families’ data
  • Interfere with or disrupt the service or servers
  • Use automated systems (bots, scrapers) without permission
  • Reverse engineer, decompile, or hack the service
  • Introduce viruses, malware, or harmful code
  • Use MyLog for any unlawful purpose
  • Impersonate another person or entity
  • Harass, threaten, or abuse other users

5.4 Professional Obligations

If you are a professional support worker or caregiver:

  • MyLog does not replace your professional or employer obligations
  • You must continue to follow your agency’s documentation requirements
  • You remain bound by professional codes of conduct
  • You are responsible for deciding what is appropriate to record in MyLog versus formal systems

6. Intellectual Property / Ngā Mōtika Rawa Hinengaro

6.1 MyLog’s Intellectual Property

The MyLog name, logo, website content and design are owned by MyMate Limited. “MyLog”™ and “MyMate”™ are trademarks of MyMate Limited (common law rights are claimed; these marks are not registered).

The MyLog software code is licensed under the GNU General Public License version 2 or later (GPL-2.0-or-later). Nothing in these Terms limits the rights that licence gives you in the code. You may not use our name, logo, or trademarks without written permission.

6.2 Your Content Ownership

You keep ownership of all Content you create in MyLog. You grant us a limited licence to:

  • Store and display your Content within the service
  • Make backup copies for data protection
  • Process your Content as needed to provide the service (for example to create My Story and PDF reports)

We do NOT:

  • Claim ownership of your diary entries
  • Use your Content for marketing or any purpose beyond providing the service
  • Share your Content with third parties (except as described in the Privacy Policy)

This licence ends when your Content is deleted.

6.3 Feedback

If you give us feedback or suggestions about MyLog, you allow us to use them without payment or attribution.

7. Plans, Billing and Payments / Ngā Mahere Ohauru, Pire, me ngā Utu

7.1 Subscription Plans

MyLog offers three monthly plans:

  • Individual: $20/month, 1 person profile
  • Family: $30/month, up to 3 person profiles
  • Total: $40/month, up to 5 person profiles

All plans include the same features and unlimited Caregivers. Free trials may be offered by invitation. Current details: mylog.co.nz/pricing

7.2 Billing and Payment

  • All payments are processed securely through Stripe, Inc.
  • We do not store your credit card information
  • All prices are in New Zealand dollars (NZD)
  • GST: MyMate Limited is not currently registered for GST, so no GST is charged and the price shown is the total amount payable. If MyMate Limited becomes registered for GST, prices will be adjusted to include GST and may increase as a result. We will give you at least 30 days’ notice by email before any such change takes effect, and you may cancel at any time before it applies.
  • Plans are billed on the same day each month and renew automatically unless cancelled
  • Payment receipts are emailed after each payment

7.3 Price Changes

  • Price changes will not affect your current billing period
  • You will be notified at least 30 days before any price increase
  • If you do not agree to a price change, you may cancel before it takes effect

7.4 Cancellation

  • You may cancel at any time through your Account settings
  • Cancelling stops future payments straight away, and you keep full access until the end of your current billing period
  • When your paid period ends, your account becomes read-only for 30 days: you can view and export, but not add or change anything, and your Caregivers lose access
  • After those 30 days, your entries, profiles and photos are permanently deleted. If you resubscribe within the 30 days, everything is kept

Refunds: Subject to your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, subscription fees are generally non-refundable. Under New Zealand consumer law, you may be entitled to a remedy, including a refund, if the service is not provided with reasonable care and skill, is not fit for a purpose you made known to us, is not provided within a reasonable time, or if we have engaged in misleading or deceptive conduct. Contact us at info@mylog.co.nz. We may also give refunds at our discretion in exceptional circumstances.

7.5 Failed Payments

  • If a payment fails, we will try again and notify you by email
  • If payment keeps failing, your subscription may end, and section 7.4 then applies
  • You remain responsible for outstanding charges

8. Service Guarantees and Limitations / Ngā Tūtohunga me ngā Herenga

8.1 Your Rights Under New Zealand Consumer Law

Nothing in these Terms limits or excludes your rights under New Zealand consumer protection laws, including:

  • Consumer Guarantees Act 1993: services must be provided with reasonable care and skill, be fit for purpose, and be provided within a reasonable time
  • Fair Trading Act 1986: protection against misleading or deceptive conduct and unfair contract terms

8.2 Our Service Commitment

We commit to providing MyLog with reasonable care and skill, making reasonable efforts to keep it available, protecting your data with appropriate security measures, and responding to support requests within a reasonable time. We do not guarantee that the service will be available 100% of the time, that all bugs will be fixed immediately, that data storage is immune to all technical failures, or that the service will meet every specific requirement you have.

8.3 Limitation of Liability (Subject to Consumer Law)

To the maximum extent permitted by law, and subject to your rights under the Consumer Guarantees Act 1993 and other consumer protection laws, we are not liable for:

  • Indirect, incidental, special, or consequential loss
  • Loss of profits, revenue, or business opportunities
  • Loss of data (please keep your own PDF exports)
  • Reliance on information in MyLog for medical or clinical decisions
  • Actions or omissions of other users
  • Interruption of service due to circumstances beyond our reasonable control

Maximum liability: subject to mandatory consumer law, our total liability for any claim will not exceed the amount you paid us in the 12 months before the event.

This limitation does not apply to liability that cannot be limited under New Zealand law, including under the Consumer Guarantees Act 1993, or to fraud.

8.4 No Medical or Professional Advice

MyLog does not provide medical, clinical, therapeutic, or professional advice of any kind. We are not healthcare providers. Always seek the advice of qualified professionals.

8.5 Third-Party Services

We use third-party services (hosting, payment processing, analytics, email) that are beyond our control. They have their own terms and privacy policies.

8.6 User Content

We do not monitor, verify, or validate user Content, and we are not responsible for its accuracy, quality, or legality. Users are responsible for their own Content.

9. Indemnity / Te Whakamahi Tuku

To the extent permitted by law, you agree to cover MyMate Limited’s reasonable losses and costs (including reasonable legal fees) arising from your breach of these Terms, your Content, your breach of any law or third-party rights, or your failure to obtain proper consent or authorisation. This does not apply to the extent the loss was caused by us. This obligation survives the end of your account.

10. Privacy / Te Tūmataiti me te Tiaki Raraunga

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is part of these Terms.

  • We comply with the Privacy Act 2020
  • Your MyLog data is stored in Canada (see the Privacy Policy for safeguards)
  • We do not sell your data or share it for marketing
  • You have rights to access, correct, and delete your information
  • Full details: mylog.co.nz/privacypolicy

11. Suspension and Termination by Us / Te Whakakore me te Whakatārewa

We may suspend or end your account if:

  • You seriously or repeatedly break these Terms
  • You engage in fraudulent, abusive, or illegal activity
  • Your account poses a security risk
  • Payment keeps failing
  • We are required to do so by law
  • We discontinue MyLog (with reasonable notice and a chance to export your data)

Where it is safe and reasonable to do so, we will contact you first and give you a chance to fix the issue and export your data. Termination does not affect obligations incurred before it, or provisions that by their nature should survive (including indemnity and limitation of liability, subject to consumer law).

12. Changes to the Service and These Terms / Ngā Panoni ki te Ratonga me ngā Ture

  • We may improve, change, or remove features of MyLog, and will give reasonable notice of changes that significantly affect how you use it
  • We may update these Terms. Changes will be posted here with a new “Last updated” date
  • Material changes will be notified by email at least 30 days in advance
  • Continued use after changes take effect means you accept them. If you do not agree, you may cancel before they apply

13. Disputes and Governing Law / Te Whakatau Tautohetohe me te Ture Whakahaere

These Terms are governed by New Zealand law, and disputes are subject to the jurisdiction of New Zealand courts and tribunals.

Step 1: Talk to us. Email info@mylog.co.nz with a description of the issue. We will try to resolve it within 30 days.

Step 2: Mediation (optional). If that does not resolve it, either party may suggest mediation in Auckland, with costs shared equally.

Step 3: Disputes Tribunal. For claims up to $30,000, the Disputes Tribunal (opens in a new tab) offers a quick, low-cost process without lawyers. A filing fee applies, depending on the claim value.

Step 4: Courts. Court proceedings are available as a last resort, or where urgent relief is needed.

Nothing in these Terms shortens the time limits for bringing claims under the Limitation Act 2010 or other New Zealand law.

14. Complaints / Ngā Amuamu me ngā Urupare

Email info@mylog.co.nz or phone 021 034 8850. Please include your name, account email, a description of the issue, what you would like us to do, and any screenshots. We will acknowledge your complaint within 2 business days and respond within 20 business days.

If you are not satisfied with our response:

15. General / Ngā Whakaritenga Whānui

Entire agreement: These Terms, together with our Privacy Policy and Disclaimer, are the entire agreement between you and MyMate Limited about MyLog.

Severability: If any part of these Terms is found invalid or unenforceable, the rest continues in full force.

Waiver: If we do not enforce a right, we have not given it up.

Assignment: You may not transfer your account without our written consent. We may transfer these Terms to a successor, provided your rights under consumer law are not reduced.

No agency: These Terms do not create any partnership, agency, or employment relationship.

Events beyond our control: We are not liable for delays or failures caused by events beyond our reasonable control, such as natural disasters, pandemics, power or network failures.

Notices: We may send notices to your registered email address, so please keep it current. Notices to us go to info@mylog.co.nz.

16. Accessibility / Te Urunga me te Whakauru

MyMate Limited is committed to making MyLog accessible to people with disabilities. MyLog is designed to work with screen readers, keyboard navigation, browser zoom, and your device’s built-in voice typing. See our Accessibility Statement for details, known limitations, and how to get help, including information in alternative formats.

17. Contact / Ngā Taipitopito Whakapā

MyMate Limited
NZBN: 9429052964442
Email: info@mylog.co.nz
Phone: 021 034 8850
Website: mylog.co.nz

18. Acknowledgment / Te Whakaae

By creating an account or using MyLog, you confirm that you have read, understood, and agree to these Terms of Service, our Privacy Policy and our Disclaimer. If you do not agree, do not use MyLog.

These Terms of Service are intended to comply with New Zealand law, including the Privacy Act 2020, Consumer Guarantees Act 1993, Fair Trading Act 1986, and Contract and Commercial Law Act 2017.

Last updated: 5 October 2026

MyMate Limited | NZBN: 9429052964442
info@mylog.co.nz | 021 034 8850