Frequently Asked Questions | Ngā Pātai Auau
From 67 Cents/Day, you get ownership and continuity to keep the story, routines, and knowledge safe,
no matter who comes or goes in your loved one's life.
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From 67 Cents/Day, you get ownership and continuity to keep the story, routines, and knowledge safe,
no matter who comes or goes in your loved one's life.
MyLog has three affordable subscription tiers. All plans are month-to-month with no long-term contracts. Cancel anytime with one click. See our Pricing page.
You do. All information entered into MyLog belongs to you and your whānau. You control who has access, and you can export your data as a professional report at any time.
MyLog is person-first. It captures daily life, preferences, routines, and what works, not diagnoses or clinical notes. It helps carers understand the person behind the support, supporting dignity, consistency, and better relationships.
Yes. Your connection to MyLog is always encrypted (HTTPS), and your log is kept on a private server (HostPapa VPS). Only people you invite can see your log. Other families cannot, and diary content is hidden from MyLog's own administration screens. We follow New Zealand's Privacy Act 2020, and we never sell or share your data with third parties. Read our Privacy Policy.
No. MyLog is designed specifically for personal, day-to-day information. Routines, preferences, what works, what doesn't. It records the individual, not the disability. It does not replace medical records or clinical documentation.
Yes. With all Plans, your data is exportable to PDF, which you can use for funding meetings, NASC assessments, or reviews with Enabling Good Lives connectors and other support providers.
Go to your Dashboard > Invite Caregiver, choose the people they will support, and enter their name and email address. If they are new to MyLog, they receive an email with a login link and a temporary password; once they log in and change it, they can view and add entries straight away. If they already have a MyLog login, the people you chose are simply added to it.
Yes. You control all access via your Dashboard > Manage Users. You can remove a carer at any time, and they will no longer be able to view or add entries.
Most entries take under 3 minutes, subject to your internet speed. The platform is designed to be fast and simple, quick taps, minimal typing.
Paper diaries are easy to lose, forget, or leave behind when support changes. MyLog keeps everything in one secure place, accessible to the people you choose, and portable across carers and organisations. Your story doesn't disappear when circumstances change.
Nothing changes. Your MyLog stays with your family. Unlike agency-owned systems or portals, MyLog belongs to you. When carers or organisations change, your history, routines, and insights stay intact and can be shared with the next team - no starting over.
You can export all entries to PDF at any time and take them with you. If you cancel, you keep full access until the end of your billing period. After that, your MyLog is read-only for 30 days, so you can still log in, view everything and export PDFs, but you can't add new entries. At the end of those 30 days your data is permanently deleted. Renew any time before then and everything is kept.
Yes. MyLog works on any device - desktop, tablet, or smartphone. It's designed to be easy to use on the go.
Your subscription starts the day you sign up. You'll be charged monthly on the same date each month — $20, $30, or $40 depending on your plan. Payments are processed securely through Stripe. You'll receive a receipt by email after each successful payment, and you can download a PDF receipt for any payment from the Payments tab of your Account page.
Log in to your MyLog account, go to your Account page, and click Cancel Subscription. It takes one click and stops future payments straight away. You'll retain full access to MyLog until the end of your current billing period — no partial refunds, no hidden steps. After that you'll have 30 days of read-only access to view and export your records before they are permanently deleted. If you have any trouble cancelling, email us at info@mylog.co.nz and we'll sort it out for you right away.
Yes. You can upgrade or downgrade your plan at any time from your Account page. Plan changes take effect immediately and your billing adjusts accordingly from your next payment cycle.
Yes. MyLog uses Stripe for all payment processing — one of the world's most trusted payment platforms. We never store your card details on our servers. All transactions are encrypted and processed in full compliance with PCI DSS standards.
MyFunds (Ngā Pūtea) keeps all of a person's funding streams in one place, such as Carer Support, Individualised Funding or Disability Allowance, in dollars, days or hours. Log what has been paid and what is expected, get alerts when a fund is ending or running low, and export a PDF summary with every spend itemised. Only the Family Admin can see MyFunds; caregivers cannot.
My Story (Taku Kōrero) is a short, first-person summary of how the person has been, written automatically from the last 90 days of diary entries and their profile: what has been working, what has been harder, recent days, goals, and how to support them well. Family and invited caregivers can open it from the diary page, and it is included in the PDF report. It is a summary of what has been recorded, not an assessment.
You never pay anything. When a family invites you, we create a free MyLog login for you and email you a temporary password. Log in, change your password, and you can view and add entries straight away. If you support more than one family, you use the same login for all of them. If you also have your own MyLog family account, the people you support appear under "People I support" in the same login.
Yes. All carers invited by the family can see the full log of the user they're supporting. This ensures everyone is on the same page and knows what's been happening.
You don't need to. MyLog is designed for quick, structured entries, just the key details. Most carers complete an entry in under 3 minutes, subject to internet speeds. If you prefer to speak rather than type, you can use your phone or tablet's built-in voice typing (the microphone on the keyboard).
Everyone sees the same up-to-date information. MyLog reduces handover gaps by keeping routines, preferences, and recent notes in one place, so care stays consistent even when shifts or staff change.
No. MyLog is designed for speed. Entries are structured and quick. Most carers complete them in under 3 minutes (subject to internet speeds) helping you record what matters without adding administrative burden.
No. MyLog is a shared communication tool, not a performance system. It exists to support continuity, understanding, and better care, not compliance, rostering, or auditing.
Yes. You can add up to three photos to each entry, or PDF bills, receipts and invoices. Document activities, achievements, or anything visual that helps tell the story.
MyLog doesn't replace medical records. It's designed specifically for the personal, day-to-day information that gets lost. Routines, preferences, what works, what doesn't. MyLog records the individual, not the disability. It's based on Te Whare Tapa Whā, capturing taha hinengaro (mental/emotional), taha whānau (social), and taha wairua (spiritual) alongside everyday routines.
MyLog is designed to meet the Privacy Act 2020, and we follow the principles of the Health Information Privacy Code 2020 for health-related information. Connections are encrypted (HTTPS), data is kept on a private server (HostPapa VPS), and a family's log is only accessible to the people that family invites.
Absolutely. MyLog is a subscription-based model designed to work alongside your existing services. We welcome support organisations sharing MyLog with the whānau and carers they work with.
Not yet. MyLog currently operates as a standalone platform. However, we're open to conversations about partnerships and integrations in the future.
No. MyLog is not a rostering, billing, or compliance system. It complements your existing tools by preserving family-owned, person-centred knowledge that often sits outside formal documentation.
Families do. MyLog is intentionally family-owned and provider-agnostic. Organisations can be invited to contribute, but control always remains with the whānau.
MyLog reduces onboarding friction, improves continuity of care, and helps staff quickly understand the person beyond formal records. This leads to better relationships, fewer misunderstandings, and smoother transitions.
Email info@mylog.co.nz. We're open to kōrero about how MyLog can support the work you do with your whānau and tāngata whaikaha.
MyLog is used exclusively to document daily disability impacts, support needs, and carer interactions — and without it, families would need additional paid support time to compile reports and more frequent professional appointments to reconstruct records. The cost is ongoing, directly disability-related, not a general household expense, and not funded by another agency. The first step is getting your GP or specialist to confirm on the Disability Certificate that the cost is necessary because of the disability and then speak to the WINZ Case Manager.
Possibly. Since 1 April 2026, the purchasing rules for Disability Support Services flexible funding (Individualised Funding, Carer Support and hosted Enabling Good Lives personal budgets) have been removed, and allocated budgets have stayed the same. Funding must still be used in line with your plan and disability needs, but you have more choice over what supports work for you. A subscription like MyLog, which supports safe and consistent caregiving, may fit within that. Talk to your host, NASC coordinator or EGL connector, especially when your plan is next reviewed. Read the DSS flexible funding information (opens in a new tab).
A NASC (Needs Assessment and Service Coordination) organisation assesses your disability support needs and allocates funding. When your NASC develops your personal support plan, you can discuss including MyLog as a tool that supports consistent caregiving and safe knowledge transfer between support workers. Your NASC can help determine whether MyLog fits within your allocated budget.
All MyLog plans include the PDF export, which generates a structured care history report directly useful for NASC assessments and funding reviews. A well-documented MyLog history provides clear, evidence-based records of your person's support needs, routines, and daily impacts — which strengthens funding applications and review outcomes.