Help Centre | Āwhina

Choosing a plan and signing up

MyLog has three plans. They differ only in how many people you can add profiles for, every plan includes the same features: daily entries, Goals Tracker, Funding Manager, PDF export, and unlimited carers at no extra cost.

• Individual, $20/month (67c/day) — 1 person profile
• Family, $30/month ($1.00/day) — up to 3 person profiles
• Total, $40/month ($1.33/day) — up to 5 person profiles

All plans are billed monthly with no long-term contract, and you can cancel anytime with one click. See our Pricing page for the current rates, and sign up from there when you're ready. You don't need to pick your final plan up front. You can upgrade or downgrade at any time once your account is set up.

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Understanding the two roles: Family Admin and Caregiver

MyLog gives everyone involved in care the right level of access.

• Family Admin is whoever creates the account. They manage billing, invite or remove Caregivers, and have full access to every diary entry, goal, and funding record.
• Caregiver is anyone the Family Admin invites to contribute: a support worker, or another parent or close relative. They can view and create diary entries but cannot access Funding Manager, manage billing, or invite others. Their access can be switched off by the Family Admin at any time.

Only the Family Admin needs to be the paying subscriber. Caregivers are added at no extra cost, and there's no limit on how many you invite.

One login can hold both roles. If you have your own MyLog family account and are also invited as a Caregiver by another family, you see both in the same login: person lists are grouped under My family and People I support. For people you support, you have Caregiver access only.

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Logging in for the first time

After you sign up, use the Login link in the site menu to access your account with the email and password you set when you subscribed. If you're not sure whether you've set a password yet, use the "Lost your password?" link on the login screen, it will send you a reset email either way.

Once you're logged in, you'll land on your Dashboard. That's the starting point for every task below.

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Adding your first profile

Dashboard > Add Person/User

You'll be asked for a full legal name and a preferred name or nickname, the preferred name is what appears throughout the rest of the app. From there you can also record goals, strengths, what tends to make them happy, what tends to make them unhappy, and communication preferences. None of this is required to get started, you can add or edit it at any time, but filling in even a little of it now makes daily entries faster later.

Your plan determines how many profiles you can add. If you support more than one person, choose a plan with enough profiles up front, or upgrade later from your Account page when you need more.

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Inviting a carer or support worker

Dashboard > Invite Caregiver > choose the people they will support, enter their name and email > Send Invitation

They'll receive an email with a login link and a temporary password. When they first log in, their dashboard asks them to set their own password (at least 8 characters). It's a one-time step that takes under a minute, and we recommend they do it straight away. If they already have a MyLog login (for example, they support another family), no new password is sent: the people you chose are simply added to their existing login.

Caregivers do not pay anything and do not need to set up a separate subscription. Unlimited carers are included on every plan, so there's no extra cost to bringing on more support workers as your circumstances change. Worth knowing: there's no automatic notification when a caregiver logs a new entry, so if you want to stay across it day to day, you'll need to check the diary yourself rather than wait for an alert.

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Understanding the entry form

MyLog's daily entry form is built around Te Whare Tapa Whā, the Māori model of wellbeing that looks at a person's whole life across four connected areas, not just their physical health. The form has 8 sections in total:

• 1. The Person & The Day — who you supported, your carer shift start and end time, an overall rating for the day, a rating for how much support was needed overall, and an optional field for a win or achievement. The overall-day and support-level ratings use the same Good / Moderate / High Need scale as the rest of the form.
• 2. Taha Tinana (Physical Wellbeing) — Mealtime Participation, Personal Hygiene, Bathing / Showering, Dressing / Getting Ready, and Moving / Walking / Mobility.
• 3. Taha Hinengaro (Mind & Memory) — Memory / Remembering, Focus / Attention on Tasks, Communication / Using Devices, Problem Solving / Daily Choices, and Household Tasks.
• 4. Taha Whānau (Social & Connection) — Family & Whānau Time, Community Outing / Transport, Digital Connection (calls / video), Active Play / Hobbies, and Group Participation / Events.
• 5. Taha Wairua (Spiritual & Personal Wellbeing) — Cultural / Spiritual Participation, Nature & Quiet Time, and Identity & Belonging.
• 6. Safety & Incidents — tick any that apply: No incidents today, Fall / Near-miss / Balance Issue, Behavioural Incident, Wandering / Left Supervision Area, Equipment Issue / Malfunction, or Emergency Situation (111 called). Ticking anything other than "No incidents" opens a text box to briefly describe what happened.
• 7. Notes & Documentation — a free-text notes field, plus up to 4 photos or PDFs (receipts and invoices included).
• 8. Caring, Respite & Wellbeing — three ratings about you as the carer: whether the right support, time, and equipment were in place ("Well-resourced" / "Stretched" / "Under-resourced"), whether you could focus on the person without interruption ("Could focus" / "Some distractions" / "Fragmented"), and whether backup was available if something had gone wrong ("Covered" / "Partial" / "Uncovered"), plus a free-text field for what would have made the day easier. This is the section that feeds your Carer & Whānau Support Needs summary in the PDF export.

You don't have to fill in every section on every entry. Rate whatever applies to that day, skip what doesn't, and move on, the form is designed to be worked through quickly, not completed perfectly.

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Writing your first entry, and the rating guide

Dashboard > Add New Entry > choose the person

Entries are quick by design, most take under 3 minutes, and you can type or add photos. If you'd rather speak than type, use your phone or tablet's built-in voice typing (the microphone on the keyboard). As you go through each section, you'll rate how it went using a simple guide:

• 🟢 Good — independent, routine, successful
• 🟡 Moderate — some difficulty, prompting required
• 🔴 High Need — major issue, refusal, or incident

Choosing yellow or red for an activity prompts you for a bit more detail, so the record stays useful later. You may also see a short section asking how well-resourced or covered you felt as a carer that day, this feeds directly into your PDF export and helps build an honest record over time of where extra support is actually needed.

Entries can't be edited or deleted once submitted, so it's worth a quick read-back before you hit submit. If you do spot a mistake afterwards, the record can't be changed, but you can add a new entry noting the correction so the diary stays accurate.

One more thing worth remembering while you're getting started: MyLog is for day-to-day activities only. It is not a medical record, and it should never be used to report a medical emergency. For emergencies, always call 111.

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Finding and filtering past entries

Dashboard > View MyLog > choose a person and a date range

Pick a preset like Today, This Week, This Month, or Last 3 Months, or set a Custom Range. A keyword search is also available, so you can quickly find a specific entry or review a particular period without scrolling through everything.

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Removing a carer's access

Dashboard > Manage Users > Remove, next to the carer's name

Their access ends immediately, and they will no longer be able to view or add entries. You can do this at any time, and there's no need to contact us to make the change.

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Setting up and using Goals

Dashboard > Manage Users > Edit next to the person > + Add Goal under one of the four wellbeing areas. You can also add goals when you first add a person.

Goals sit under four areas based on Te Whare Tapa Whā: Taha Tinana (physical), Taha Hinengaro (mind and memory), Taha Whānau (social and connection), and Taha Wairua (spiritual and personal wellbeing), up to 3 goals per area. For each goal, you describe what "Good," "Moderate," and "Severe" look like in practice, so anyone rating an entry later, including carers, has a clear standard to work from.

Every time an entry is logged, the person recording it rates progress against each active goal. Over time, these ratings build a picture automatically, no separate administration required. Goals can also be tagged with a funding purpose, which then feeds into your PDF export. Setting up goals is Family Admin only.

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Tracking your funding with Funding Manager

Dashboard > Manage My Funds > + Add Funding Stream, then + Log Spend / Expected to record spending against it

Funding Manager tracks what's been allocated against what's been spent, in both units and dollars, and shows a running remaining balance. Alerts appear automatically when a stream is ending within 30 days, when its remaining funding drops low, and when a reminder you set for an expected cost is due, so you're not caught out near the end of a funding period. Past years' streams are kept as an archive you can refer back to, and each stream can be exported to a PDF summary with every spend itemised.

Funding Manager is available to the Family Admin only. Caregivers do not have access to funding information.

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Understanding My Story

Dashboard > View MyLog > choose the person > My Story

My Story is a short, first-person summary written automatically from the last 90 days of entries and the person's profile: how things have been overall, what has been working, what has been harder, the most recent entries, their goals, and how to support them well. Family and invited caregivers can open it, and it is also included in the PDF export.

It needs at least 3 entries before it can write anything meaningful, so at first it shows a short "still taking shape" message. That's expected, not a fault. Keep logging, and it fills in on its own. It summarises what has been recorded; it is not an assessment.

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Generating your PDF export for NASC or funding assessments

Dashboard > View MyLog > choose the person and a date range > Export to PDF

The report brings together your dated entries, a Goals summary, any Critical Incidents, a Carer & Whānau Support Needs summary, and an evidence index tying key events to supporting entries, into one structured document.

This is the document most families bring into a NASC assessment, funding review, or meeting with a support coordinator. It's included on every plan, and you can generate it as often as you like at no extra cost. PDF export is for the Family Admin; Caregivers can view the diary but not export it.

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Who can see your data

Only people you specifically invite, Family Members and Caregivers, can see a diary. Other families cannot, and diary content is hidden from MyLog's own administration screens. Your connection to MyLog is always encrypted (HTTPS), your data is kept on a private server, and we follow New Zealand's Privacy Act 2020. See our Privacy Policy for full detail.

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Upgrading or downgrading your plan

Account > Billing > choose a new plan

The change takes effect immediately, and your billing adjusts from your next payment cycle. This is the easiest way to add more profile slots if your family's circumstances change, without needing to cancel and re-subscribe.

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Cancelling your subscription

Account > Cancel Subscription

It takes one click, and you'll retain full access until the end of your current billing period, no partial refunds.

When your billing period ends, MyLog becomes read-only for 30 days: you can still log in, view everything and export PDFs, but you can't add or change anything, and your Caregivers lose access. At the end of those 30 days, your entries, profiles and attached files are permanently deleted. If you resubscribe within the 30 days, everything is kept exactly as it was.

Export your PDFs before the 30 days are up. After that, deletion is permanent and cannot be undone.

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Using MyLog on your phone or tablet

MyLog works in the browser on any device, phone, tablet, or laptop, no app to download. It's designed to be quick to use on the go, which matters most for carers adding an entry between visits.

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I forgot my password

On the Login page, select "Lost your password?" and follow the emailed link to set a new one. If the email doesn't arrive within a few minutes, check your spam folder before contacting us.

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A caregiver never received their invite, or their temporary password isn't working

Ask them to check spam first, invite emails occasionally land there.

If the email is genuinely missing, or the temporary password isn't accepted (it's case-sensitive, so copy-paste errors are common), they don't need a new invite. Their login already exists, so they can go to the Login page, choose "Lost your password?", enter the email address you invited, and set their own password from the emailed link. If that email doesn't arrive either, check you used the right address, or contact us.

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My payment failed, or my billing looks wrong

Check Account > Billing first to confirm your card details are current. If everything looks right there and something still seems off, email info@mylog.co.nz and we'll sort it out directly, this is not something to try and fix by cancelling and re-subscribing.

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Anything else

If this page hasn't covered it, the fastest way to reach us is our Contact page, or directly by email at info@mylog.co.nz. For questions about billing policy, data retention, or how MyLog works more generally, our FAQ page is also worth a look.

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